Newburyport, Market Basket and Artie T are Back!!

Market Basket Associates excited to be back
Newburyport Market Basket Associates excited to be back

What an emotional roller coaster this has been. I have put up photos of the associates at Newburyport’s Market Basket as they have been triumphantly boycotting the store (along with Newburyport area customers), but I didn’t put up any photos of the times that I checked on them, when things seemed bleak, and there spirits struggled.

But this morning, the associates were elated that their boss, Artie T and his entire management team, including the 8 who were fired, are back.

MarketBasketSign
Market Basket sign inside window

And I listened to Arthur T. Demoulas’s talk to the associates this morning. It was incredibly moving, and I cannot imagine too many CEOs in this country saying anything like what he said today. Here are some quotes from the speech.

“It is not about a “Greek Tragedy,” it is about justice, and a moral compass that unites the human soul.”

“Everyone has purpose, everyone has meaning, but no one person is better or more important than another.”

“No one person holds the position of privilege, whether it’s a full timer, a part timer, a stacker or a cashier, or a grocery clerk, or a truck driver, or a warehouse director, a store manager, a supervisor, a customer or a vendor, or a CEO, we are all equal.”

“You, associates, customers, vendors, have taught professors and analysts that the workplace at Market Basket is so much more than a job.”

“Today is a day in modern history where people were put first and all the money in the world did not matter.”

I hope that this Market Basket revolution changes how places like Harvard Business School teach its students how to be CEOs–fairness, dignity and people first, money second. It sounds simple, but unfortunately in our culture, it is a truly revolutionary approach to being a CEO.

Market Basket sign inside window
Market Basket sign inside window

A video of Arthur T. Demoulas’s speech and triumphant return, courtesy of the Lowell Sun, can be seen here.

Market Basket, Update August 8, 2014–“Off With Their Heads”

Market Basket
Market Basket

Well, they went and did it. As I write, roughly 20,000 part time associates at Market Basket–their hours next week have been cut to zero.

As I understand it Market Basket employs 25,000 people.

Market Basket’s new CEOs have claimed that the 8,000 part time associates in New Hampshire and 12,000 associates in Massachusetts, have not been laid off.

It’s a technicality, zero hours = no work, and the attorney generals in New Hampshire and Massachusetts are addressing the issue of associates receiving unemployment benefits.

Oy Veh.

Councilor Colin Van Ostern from New Hampshire writes/tweets, “Cutting 8,000 #MarketBasket part-timers from work next wk is economic equivalent of a natural disaster, that is how state must treat it.”

What is so creepy, is that the new Market Basket CEOs are letting the store managers do all their dirty work. The CEOs claim that no one is being laid off. Again, sort of a technicality.

And part time often is 25-35 hours a week, we are not talking about just a few hours here and there for 20,000 people.

So the workers stuck their necks out, and the CEOs and current Board of Directors said, “Off with their heads.”

“The impact of these cutbacks in hours will be devastating, if not crippling, to the majority of the company’s 25,000 employees. Again, it needs to be made clear, the only people striking are the drivers, warehouse workers and those who work in the offices at HQ. But these draconian cuts will impact the employees at all 71 stores.

Many of these employees are college and high school students, single parents and retirees on fixed incomes. These cuts will be crushing.

Which is exactly why Gooch, Thornton and Arthur S. are doing it. They want to rip the very heart out of this employee rebellion by hurting its most vulnerable participants.

They are intentionally punishing those workers who had the temerity to speak their minds and support Arthur T. and the strikers. These employees had the gall to stand up against what they believed to be a wrong being done to their former boss and their fellow workers. All the while, reporting for work every day and doing their jobs.

Their only “crime” is loyalty, a love of their company and their boss and exercising their First Amendment rights…” From Your Tewksbury Today. The entire article can be read here.

Newburyport, Market Basket, Update August 1, 2014

This morning, before I went to Shaw’s to go grocery shopping, I stopped by Market Basket to see how they were doing.

Empty Parking lot at Market Basket, Newburyport
Empty Parking lot at Market Basket, Newburyport

The parking lot was empty.

The employees at Market Basket are not afraid of the yesterday’s threat by the two new CEOs. They were out protesting again on Storey Avenue, and people were honking like mad in support–a practical symphony.

Employees protesting on Storey Ave, at Newburyport's Market Basket
Employees protesting on Storey Ave, at Newburyport’s Market Basket

There were signs all over Market Basket’s front windows.

Signs on Newburyport's Market Basket's front window
Signs on Newburyport’s Market Basket’s front window

And signs in front of the door.

Signs in front of Market Basket's door
Signs in front of Market Basket’s door

And the front window is now littered with receipts from other grocery stores, put there by customers.

And the front window is now littered with receipts from other stores from put up by customers.
The front window is now littered with receipts from other stores, put there by customers.

There is even a heartfelt letter from a customer taped to the window.

A heartfelt letter from a customer
A heartfelt letter from a customer

The parking lot at Shaw’s was jammed. And inside Shaw’s the aisles were full and there were lines at the checkout counters. Peoples’ carts were full. They were shopping there for the weekend.

And I talked to folks. I talked to one woman who said that she had been shopping at Market Basket since 1968, and she wouldn’t go back until Arthur T was once again in charge.

Customers continue their boycott of Market Basket and employees continue to protest (on their days off and on their breaks).

And again, as for the threat of a job fair, if people are working, who is going to go.

And you can see coverage on this story by MSNBC’s “All In with Chris Hayes” here.